Updating hardware information database not responding online personals dating chemistry relationships


12-Jun-2020 10:30

What I received was a box that looked identical to the box for my original scanner except that this unit is a refurbished product.It’s fairly standard practice among manufactures to provide a re-certified product when dealing with warranty exchanges so this didn’t really surprise me.One of the posts indicated that someone had contacted customer support and they agreed to replace the scanner with a new model.Based on this information I decided to open a ticket with Neat and see if I received the same response.I would expect a driver or software update to resolve this issue and not require a hardware swap.

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The upgrade included many different changes and required a fairly significant migration process.

Customers within the continental US should not ship their hardware back until the support department has confirmed a warranty order is in place.